Capabilities

Image for Woman in glasses looking forward

What does it take to be a leading managed vision care company?

Innovation, Dedication, and Execution.

Davis Vision’s integrated administrative, network and laboratory abilities allow us to provide the most efficient, cost-effective vision benefits program available. Here is why over 97% of our clients renew their plans with us:

Administration

Our superior customer service and administrative systems offer tremendous ease-of-use. 

  • Live customer service seven days a week 
  • 100% U.S.-based customer service focused solely on vision care
  • 24/7 bi-lingual support online and by phone 
  • Translation in over 170 languages.
  • Dedicated client management teams with years of vision care experience
  • Collaborative partnership approach 
  • On-site support at benefit fairs and open enrollment meetings
  • Online benefit management self-service tools with real-time support
  • Client-specific communication and education materials and Web services
  • Flexible reporting capabilities with online access to utilization data
  • Standard and ad hoc reporting capabilities 

Provider Network

Our extensive, national provider network includes ophthalmologists and optometrists (each credentialed by our NCQA-certified process), in private practice and retail settings, at more than 70,000 points of access including many premier regional and national retail locations.

Laboratory

Davis Vision’s wholly-owned laboratory is a leading edge facility that produces eyewear guaranteed to meet or exceed federal and state requirements for our members. Because we own our lab, we guarantee our quality with a one-year breakage warranty for all eyeglasses made at Davis Vision. We also extend that warranty to eyeglasses made by our retail partners’ facilities.

Our lab also meets ISO 9001:2015 standards, which aim to enhance customer satisfaction by meeting multiple statutory and regulatory requirements.