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Client FAQs


What type of vision plans do you offer?
Please click here to learn more about Davis Vision products and services.

How can I find a Davis Vision provider?
If you are a registered user for Benefit Manager™, log in and use our “Find a Provider” search tool. If you are a current Davis Vision client and do not use Benefit Manager™, you may locate a provider by logging in as a member. If you are currently a Davis Vision client, you may request access to review our provider network by contacting a Davis Vision client manager. You can also speak to a Customer Service Representative by dialing 1-800-999-5431.

How can I sign up to use Benefit Manager?
Contact your Davis Vision Client Manager. If you do not know the contact information for your Client Manager, simply fill out this form and someone from our team will get in touch with you shortly.

How can I sign up to receive my invoice electronically (e-Bill)?
Please fill out this form and fax it to 1-800-646-5824. If you have questions concerning e-Bill or the completion of this form, please call 1-877-393-7801 and choose option 1. Your assigned Client Manager can also assist with this process.

Can members receive care from the provider of their choice?
Yes. The majority of Davis Vision plans offer both in-network and out-of-network benefits, allowing members the freedom to visit any provider. With that being said, members receive the greatest benefit value when they visit an in-network provider at one of our 40,000 points of access. Due to the significant savings available with our participating providers, some of our clients prefer to offer in-network benefits only.

Do members need a claim form for services?
When visiting an in-network provider, there is no need for a claim form. A member simply provides his or her ID number when making an appointment and the provider will then verify eligibility and benefits.

If your group’s vision benefit includes an out-of network benefit, members may visit out-of-network providers. In this instance, members will be responsible to pay the provider’s charges at the time of service, and then submit a claim form for reimbursement. Claim forms are available on our website or by calling our Customer Service Center.

Do you offer online tools for benefits administrators?
Yes. Davis Vision offers a number of online capabilities that greatly assist with benefit administration. With Benefit Manager™, groups have the ability to locate providers, access forms (including benefit booklets and out-of-network claim forms), check enrollment and eligibility for members and access educational vision information.

Groups can also enjoy the convenience of e-Bill, a secure online system that offers the ability to make payments, view past and current invoices/payments, and export the data into Microsoft Excel for your reporting purposes.

For more information about Davis Vision (more…)